Securus Technologies a leading provider of civil and criminal justice technology solutions took home the Gold at the 11th Annual Stevie Awards Ceremonies held February 24, 2017, at Caesars Palace in Las Vegas, Nevada. Securus Technologies was nominated for the Stevie Award category “Sales and Customer Service Training Team of the Year” among competitors of various other types of industry competitors. Recipients of this award are honored with global recognition for excellence in delivering an effectual customer service training performance.
The Stevie Awards for sales and customer service is open to all organizations worldwide. As the recipient of the Gold Stevie Awards, Securus has demonstrated that they earned top honors among over 2000 other nominees from all over the globe. Many of the world’s most respected executives, entrepreneurs, innovators, and business educators comprised the panel of over 75 judges that determined the winners this year.
Receiving the Gold Stevie Awards marks another great achievement for Securus Technologies. Danny de Hoyos, Senior Vice President of Operations at Securus Technologies stated, “It’s great to be recognized by independent experts for the great strides we’ve made in customer service.” When customers contact customer service they want a customer service representative who is professional, knowledgeable, and efficient and has an empathetic ear. The customer service training team at Securus Technologies recognized the importance of these principles and was mindful to incorporate them when developing training materials and methods. When customers know, you care about their concerns and will work hard to resolve their issues it can make a big difference for both the customer and the business. “I’m glad to say that it has worked and that we’re seeing the best customer satisfaction, Net Promoter, and first call resolution scores in our history,” de Hoyos said.